Avaya, the global enterprise customer experience (CX) company, announced the strengthening of its partnership with Verint, The CX Automation Company.The ongoing commitment between Avaya and Verint, which has spanned decades, has consolidated its position as leaders in the enterprise CX industry, empowering joint customers to innovate and deliver enhanced customer experiences.
This partnership provides companies with Verint solutions and AI-based bots, fully integrated with the Avaya Experience Platform in addition, it provides flexibility to customers by enabling the contact center environment to be customized to meet their specific needs, whether on-premises or in the cloud. True to its “Non-stop innovation strategy”, Avaya, in collaboration with Verint, enables brands to innovate and add new capabilities across different deployment methods without risking business disruption.
Avaya customers have access to more than 50 AI-powered bots through Verint Open Platform. These solutions, which include AI and Gen AI, are available for both on-premises and cloud deployment.Many of these customers are already getting AI business results for a variety of Avaya customers.
Verint recently announced new bots to complement its rapidly expanding offering:
- Verint Agent Copilot bots automate specific contact center tasks and can double agent capacity.
- Verint Knowledge Automation Bot uses generative AI to search across multiple enterprise content sources and summarize results in a single, easy-to-understand, and quick answer to customer questions.
Verint has also expanded its portfolio of contact center business analytics solutions to business leaders, business analysts and IT teams with the addition of Verint Genie Bot.The new bot integrates with Verint's industry-leading Speech Analytics solution, and uses customer interaction data to inform business decisions in the contact center, and delivers insights in days rather than weeks or months.
“Our long-standing partnership with Verint is grounded in a mutual commitment to empower organizations globally with innovative solutions for the” customer experience, says Eric Rossman, Avaya Partnerships and Alliances GVP.“Ongoing alignment between Avaya and Verint enables us to offer our joint customers the latest AI innovations to enhance their contact centers, reinforcing our commitment to the uninterrupted Innovation Strategy of the’.
As further evidence of its successful and enduring partnership, Avaya was recently awarded two recognitions at Verint Engage 2024, The CX Automation Conference: 2024 Global Partner of the Year and 2 Global Partner of the Year and 'Highest Number of Verint Certification Emblems. As the only partner to achieve two distinctions this year, Avaya reinforces the value and depth of its collaboration with Verint, highlighting its leadership in empowering companies with innovative CX solutions.
As further evidence of its successful and enduring partnership, Avaya was recently honored with two partnership awards at Verint Engage 2024, The CX Automation Conference: 'Global Partner of the Year and 'Highest number of Verint Certification Badges Verint’. As the only partner to win two awards this year, Avaya continues to demonstrate the value and depth of its synchronized partnership with Verint, underscoring its leadership in empowering companies with CX solutions.
“Congratulations to Avaya for being recognized with two awards at the Verint Engage Partner Awards”, said John Bourne, senior vice president, Global Channels and Alliances, Verint.“For more than 20 years, Avaya and Verint have worked together to build and expand a customer base that leverages the successful integration of their enterprise CX solutions. We are excited to further strengthen our partnership and help our customers achieve AI business results now.”
