E-commerce saw a 9.7% increase in 2024 compared to 2023, totaling R$ 44.2 billion in sales just in the first quarter of the year. The data comes from the Brazilian Association of Electronic Commerce (ABComm), which also predicts that the sector will exceed R$ 205.11 billion by the end of December. Given this new consumer behavior, technologies focused on offering more convenience and practicality are becoming popular, such as smart lockers.
According to Elton Matos, co-founder and CEO of Airlocker, the first Brazilian franchise of fully self-managing smart lockers, the key differentiators of the solution in daily life are flexibility and security. ‘With this innovation, time is no longer an issue for condominium residents or visitors to commercial complexes, who now have the freedom to pick up their packages at a time that best fits their routine, without depending on the availability of delivery personnel. Additionally, the initiative prevents instances of loss or damage to items,’ he says.
To help consumers make the most of the potential of smart lockers, the executive created a practical guide for those using the solution for the first time. Check it out below:
The key to delivery is the code
In smart lockers, access to the package is granted through a code or QR Code sent via email or text message, which acts as a password to open and retrieve the item. ‘The technology was designed to simplify the consumer experience. With a simple scan or code entry, you can quickly and securely pick up your product,’ explains the expert.
No need to race against the clock
Unlike other delivery methods, the solution operates 24/7. ‘There’s no need to worry about business hours or relying on someone to receive the package. Enjoy the autonomy,’ reveals Matos.
Keep your secret, protect your code
The pickup code or QR Code is sent only to the user responsible for access. Ensuring its confidentiality is crucial to keeping items intact. ‘Security is a fundamental pillar of the innovation. Therefore, access to the contents is restricted, but it is the user’s responsibility not to share it with third parties,’ reinforces the executive.
In addition to the tips above, the expert also highlights a point of attention for condominiums: the size of the locker door. ‘Today, there’s a variety of smart lockers on the market—even those with a larger number of doors but smaller sizes, which creates operational issues for consumers. It’s ideal for residential complexes to prioritize lockers with larger and varied door sizes. This way, most residents have a better chance of having their needs met,’ notes the CEO.
