Jitterbit, a global leader in accelerating business transformation for enterprise systems, today revealed the findings of The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses. The research, which gathered insights from 1,000 IT decision-makers in the US and UK, shows a growing appetite for using AI to implement business automation but highlights the lack of resources and security concerns as challenges to be overcome.
“The path to success is clear: companies must break down data silos and automate workflows to thrive in the AI era,” said Jitterbit President and CEO Bill Conner. “While many organizations still struggle to find the resources in IT, Information Security, and business-line teams to bridge this ‘data divide,’ the opportunity for those who can is immense. We are on the brink of a new era of efficiency and innovation driven by true end-to-end automation.”
The study, conducted by Censuswide Research, reveals that IT teams and business areas are increasingly aligned in their efforts to close the data gap and drive greater collaboration, alleviating bottlenecks and reducing the burden on IT teams. However, while companies rush to adopt AI-based automation and application development, challenges such as resource shortages, security concerns, and integration hurdles persist. Key findings include:
A growing “data divide”
- 67% of companies currently deploy more than 500 applications, creating significant data silos.
- 70% of the resource demand for business automation falls on IT teams.
- 99% of IT leaders recognize the need for seamless integration and automation, but 71% still lack a unified platform to achieve this goal
Increasing need for self-sufficiency among business leaders
- 97% of IT leaders acknowledge the importance of empowering non-technical users to create, deploy, and maintain applications and integrations, ensuring faster time-to-value.
Agentic AI on the horizon
- 99% of companies have integrated AI into their operations; leading organizations increasingly see Agentic AI as the next frontier.
- 31% of companies are already planning for this new Agentic AI era, signaling the next wave of enterprise AI solutions for autonomous decision-making, which requires end-to-end automation.
IT’s biggest challenges
- Cybersecurity, data privacy, scalability, resources, and compliance remain top concerns for IT leaders navigating AI-powered automation.
- 50% of IT leaders cite vulnerabilities in third-party AI-powered integrations as their top data security concern. This highlights the urgent need for robust AI security protocols, platform security controls, and accountability processes.
“Traditional automation, designed to execute isolated tasks, is no longer enough to keep up with modern business demands,” said Jitterbit CTO Manoj Chaudhary. “Agentic AI is driving a fundamental shift — evolving from task-based automation to intelligent automation with adaptable workflows that drive real business outcomes. By leveraging AI-driven decision-making, companies can break free from data silos and IT bottlenecks, enabling seamless end-to-end automation.”
Access the full study, “The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses,” by visiting https://www.jitterbit.com/ebook/2025-automation-benchmark-report. Gain deeper insights into how companies are adopting end-to-end automation, learn the strategies they are using to overcome integration challenges, and discover what lies ahead for the future of AI-infused automation and application development.
