Technology has played a fundamental role in transforming workforce management, enabling companies across various sectors to optimize processes, increase productivity, and provide a better experience for employees.
According to José Pedro Fernandes, Global Vice President of SISQUAL® WFM – a market leader in workforce management solutions – digitalization is an essential factor in ensuring operational efficiency and maintaining competitiveness. “The adoption of technological tools enables more strategic management, reducing waste and optimizing resource allocation”, he states.
Below, check out five technological tips from the executive to improve team management and drive results.
Automation of schedules and work shifts
Managing work schedules can be a major challenge, especially for companies operating with different shifts and seasonal demands. Management software automates this process, ensuring shifts are distributed fairly while considering labor laws and operational needs. This reduces errors, prevents work overload, and improves employee satisfaction.
Use of Artificial Intelligence for demand forecasting
Artificial Intelligence (AI) tools can predict labor needs based on historical data and behavioral patterns. “Predictability in team allocation is crucial to avoid shortages or excesses of professionals, ensuring operational efficiency and better customer service”, Fernandes highlights. Sectors like retail and healthcare already use this technology to optimize their operations.
Integration of mobile solutions for time tracking and communication
Mobile apps facilitate clocking in/out, requesting time off, and accessing work schedules from anywhere. Additionally, integrated communication platforms improve information exchange between managers and teams, making workflows more agile and efficient.
Adoption of Open Shifts
The term ‘open shifts’ refers to a new way of organizing shifts for employees, increasing productivity to keep the team motivated. On a digital platform, the employer makes available shifts to a selection of pre-registered professionals who, in turn, have the freedom to choose the most convenient options. Besides being more democratic, this shift management process makes schedules more flexible and suited to this new market reality while meeting the company’s needs in a scalable way.
Advanced workforce management solutions
The adoption of specialized workforce management platforms has been a differentiator for large companies. In Brazil, companies like Amil, Dasa, Fleury, and Petz, for example, already use technology to optimize their team administration.
According to Fernandes, investing in technology for workforce management is a path with numerous benefits for companies. “Adopting innovative solutions not only increases productivity but also ensures a more organized and collaborative work environment”, he concludes.
With digitalization, workforce management becomes more agile and effective, bringing benefits to both companies and employees. Smart use of technology ensures competitive advantage in the market.
