Sinch (Sinch AB (publ) – XSTO: SINCH), a pioneer in how the world communicates through its Customer Communications Platform, announces a strategic partnership with OneReach.ai, a leader in the Forrester Wave and Gartner Magic Quadrant for Conversational AI.
This partnership will enable companies worldwide to quickly implement customized AI agent experiences across the communication channels their customers use most.
As businesses increasingly adopt AI to scale personalized engagement, this collaboration combines Sinch’s enterprise-grade global messaging, voice, and email capabilities with OneReach.ai’s Generative Studio X (GSX) — a powerful, comprehensive platform that enables organizations to build, deploy, and orchestrate native AI applications.
Together, Sinch and OneReach.ai aim to establish a new standard for seamlessly incorporating AI agents into customer communications.
GSX empowers businesses to rapidly develop and orchestrate AI agents capable of handling complex interactions and omnichannel experiences that utilize real-time data, coordinate between systems, and improve over time.
With over a thousand pre-built components and a composable architecture, GSX dramatically accelerates time-to-value — helping organizations automate workflows, reduce costs, and enhance satisfaction across all customer and employee touchpoints.
“At Sinch, we’re relentlessly focused on helping businesses create personalized, relevant, and timely experiences across the channels that matter most,” says Robert Gerstmann, Cofounder and Chief Evangelist at Sinch.
“Our partnership with OneReach.ai amplifies this mission — combining our global intelligent communications infrastructure with their powerful AI agent orchestration platform. This is one of many collaborations where Sinch is driving the next generation of AI agents through our enterprise-grade architecture, scale, and global presence,” adds the executive.
With OneReach.ai’s open architecture and extensive library of pre-built integrations — including CRM, ERP, and IT service management systems — businesses can seamlessly embed communications into existing workflows, ensuring data flows freely and AI agents can operate with full context and precision.
“We chose to partner with Sinch to expand the reach of our AI Agent Orchestration Platform, primarily because of their global leadership in CPaaS and RCS,” comments Robb Wilson, CEO of OneReach.ai.
“With GSX, we’re enabling businesses to transform customer and employee experiences by combining our strengths in intelligent automation with Sinch’s power in global communications infrastructure, delivering unmatched flexibility in deploying sophisticated agent solutions,” explains Wilson.
Sinch’s approach to AI is rooted in intentional intelligence — using the right tools and partnerships to deliver smarter, more secure conversational experiences.
As a trusted provider in industries like financial services, healthcare, and telecommunications, Sinch powers conversational AI through enterprise-grade architecture, unmatched scale, and global presence.
Together with partners like OneReach.ai, Sinch is helping businesses worldwide connect with customers at every stage of their journey.
