Returning products purchased online has just become more convenient. Since January 22, Correios has expanded the functionality of its smart lockers to include reverse logistics services. This new feature allows consumers to return their purchases to sellers in a simple and fast manner, without having to wait in line at post offices.
The initiative, which operated as a pilot project in the federal capital since August 2023, is now available at all 184 terminals of the state-owned company. The service serves consumers in the Federal District, Minas Gerais, Paraíba, Rio de Janeiro, Rio Grande do Sul, as well as the metropolitan and inland regions of São Paulo.
To use the service, the consumer must first contact the store or seller to communicate their intention to return the product. The seller will provide an e-ticket or specific code for the reverse logistics process. With this code in hand, the customer must properly package the product, leaving the code visible, and attach the content declaration.
At the locker, simply select the “ship” option, enter the provided code, and deposit the package in the compartment that will open automatically. After closing the door, the system will send an email confirming the deposit. The official posting confirmation will arrive by email within 24 hours.
One of the main advantages of lockers is their location. Installed in high-traffic areas such as shopping malls and public transport terminals, they offer more extended access hours than traditional Correios offices. This makes the service particularly useful for people who cannot be at home to receive deliveries, do not have a doorman in their buildings, or live in areas with delivery restrictions.
It is important to note that some additional services, such as checklists or shipping multiple items, are not available at lockers as they require human interaction. For these cases, in-person service at post offices remains the recommended option.
The expansion of reverse logistics services to lockers represents another step in the modernization of Correios, aligning with the growing demands of e-commerce in Brazil.
