Fake payment was the most common digital crime in Brazil in 2024, accounting for 46% of online shopping fraud and R$1.61 billion in losses, according to a market survey conducted by OLX, the country’s largest classifieds marketplace for used products.
Also known as the Approved Purchase scam, it occurs when the criminal poses as a buyer and sends a fake deposit receipt via email or messaging app, making the victim believe the payment for the transaction was made. Once they have the item in hand, the scammer stops responding, and by the time the seller realizes the loss, it’s too late to reverse the situation.
“To avoid this type of fraud, we recommend delivering the item only after confirming the deposit in a bank account or digital wallet. In OLX’s case, we offer OLX Guarantee, a 100% free and online service that allows the transaction to be completed directly through the platform, providing more security for both the buyer and the seller. With it, you can sell products in installments, with no need to arrange delivery outside the platform, and receive the full payment within 48 hours after delivery confirmation,” explains Camila Braga, Product Manager at OLX Group.
Watch out for the following signs:
- Pressure to send the item as quickly as possible. Urgency is a common tactic used by fraudsters as it demands quick responses without time for careful consideration;
- Requests for unnecessary additional information, such as photos of documents like ID, driver’s license, bank details, or even credit cards, claiming it’s part of the platform’s security process;
- Demands for additional payment, whether for product delivery, order cancellation, or even to receive the funds in your account. This is just another tactic to make the scam even more profitable.
If you suspect fraud, immediately stop the negotiation and use the reporting channels available on the platforms. Currently, most of them have buttons that can be triggered at any time. In OLX’s case, for example, there are buttons available on both listings and chats. “Reporting suspicious activities contributes to a more reliable and safer digital environment, not just for those who report but for all users,” emphasizes Camila.
