A Click & Collect, a reference in intelligent logistics solutions, introduces two innovations focused on e-commerce: Smartdrop, which reduces shipping and return costs by up to 40%, and Reversa, a sustainable reverse logistics operation with proven environmental impact. Together, these solutions accelerate processes, enhance operational efficiency, and reinforce the company’s commitment to ESG goals. With quick integration into ERPs, TMSs, and e-commerce platforms, they serve everything from marketplaces to independent retailers, covering the entire journey without the need for proprietary infrastructure. Among the results already achieved are returns completed in less than 24 hours (previously taking up to 5 days), five tons of CO₂ avoided in six months, and complete logistics coverage with significant cost reduction.
According to the company, with tight margins and high order turnover, e-commerce demands maximum efficiency. In this scenario, Smartdrop and Reversa emerge as strategic allies in logistics transformation. The use of smart lockers drastically reduces the cycle time of returns, lowering the cost per operation and speeding up the item’s return to inventory. Meanwhile, Reversa enables e-commerce businesses to mitigate environmental and operational risks, with integrated processes for collection, sorting, and sustainable disposal, without the need for proprietary infrastructure. The combination of these solutions delivers tangible gains in productivity, traceability, and compliance.
Developed by Click & Collect, Smartdrop uses smart lockers installed at strategic points, enabling faster and more cost-effective returns. Operational results already show a reduction of up to 40% in costs, with the average resolution time dropping to less than 24 hours. ‘With Smartdrop, sellers achieve significant gains in agility, control, and savings—key factors for competitiveness in marketplaces‘, highlights Gustavo Artuzo, CEO of Click & Collect.
Meanwhile, Reversa positions itself as a strategic partner for e-commerce businesses seeking a complete, efficient, and environmentally responsible reverse logistics operation. The solution covers the entire return journey: from collection and sorting to proper disposal, whether returning to inventory or sustainably discarding unusable items, eliminating the need for investment in proprietary infrastructure. By 2025, Reversa had already served clients across various sectors, establishing itself as an effective model for leaner operations. ‘Beyond meeting logistical demands, Reversa directly contributes to cost reduction and the fulfillment of our clients’ ESG goals,’ emphasizes Artuzo.
The technological architecture of Click & Collect was designed for quick integration with ERPs, TMSs, and e-commerce platforms, enabling agile and scalable implementation for operations of any size. Both Smartdrop and Reversa operate with proprietary management dashboards, customized reports, and defined SLAs, facilitating control and decision-making in multi-channel operations. This integration capability has been a differentiator for sellers and retailers needing to adapt their logistics flows to high-volume or variable contexts.
According to EbitNielsen data, Brazilian e-commerce surpassed R$ 185 billion in 2024, driven by marketplace growth and shifting consumer habits. However, costs associated with reverse logistics and returns remain significant hurdles for profitability and sustainability in the sector. In this context, solutions like Smartdrop and Reversa become strategic differentiators in an increasingly competitive market. ‘We believe that combining operational efficiency with environmental responsibility is key to the future of digital retail. With Smartdrop and Reversa, we deliver complete, integrated solutions that meet the sector’s main demands and generate tangible value for our partners,’ concludes Gustavo Artuzo
Growing pressure for environmental goals and sustainable practices—from consumers, investors, and regulators—turns logistics solutions with measurable positive impact into competitive advantages. Reversa, for example, has already prevented the emission of 15 tons of CO₂ in just six months, operating with certified partners across the disposal chain. Smartdrop also contributes to reducing urban traffic and indirect pollutant emissions by consolidating returns in lockers with high turnover. By incorporating these solutions, marketplaces and e-commerce businesses advance their ESG agendas without compromising operational performance.
