Global – a Relationship and Collections Solutions Hub and the largest B2B credit recovery company in the country, has just launched the Global+ solution, a CRM for managing collections and accounts receivable, which already features Artificial Intelligence and chatbot support. The platform was developed internally by the company.
“We are bringing to the market a solution that combines automation, personalization, and cutting-edge technology, allowing companies to significantly reduce delinquency and financial losses. Global+ arrives to support sustainable business growth, improving predictability and control over financial operations,” says Rafael Medeiros, B2B Executive Director at Global.
Global+ was designed to meet the specific needs of the Brazilian market, enabling companies to manage all stages of accounts receivable and preventive collections in a simple, agile, and automated way. With innovative features like an integrated AI chatbot, the tool offers automated, personalized, and humanized service, ensuring greater operational efficiency and a significant increase in credit recovery.
Among the key differentiators of the solution is native integration with the main ERPs in the market, allowing the unification of financial processes and the elimination of rework. The platform also offers real-time analytical dashboards, fully automated and customizable action rules, and flexibility for negotiation, enabling different payment methods such as PIX, boleto, and credit card.
AI Integration: accessible technology
The AI chatbot, developed specifically for this solution, automates and speeds up the negotiation process, providing a smoother and more humanized experience. In more complex cases, the chatbot automatically redirects the service to a company professional, ensuring efficiency and effectiveness in the collection process.
The solution also features an exclusive negotiation portal, automated notifications via SMS, WhatsApp, and email, direct integration with Serasa for negative registrations, and detailed reports that provide a strategic view of the accounts receivable portfolio. The portal can be fully customized according to each company’s visual identity.
Additionally, Global+ also has native integration with Global’s own outsourced collections, allowing automated sending of titles to teams specialized in preventive and out-of-court collections.
With over 30 years in the market, Global has recovered R$ 3 billion in credits over the last five years and carried out more than 680 million outreach actions in the same period, serving a base of over 5.1 million debtors monthly. Currently, more than 120 large clients outsource their financial processes with the company, which already serves over 2,500 clients with healthy financial operations in Brazil.
