Giassi Supermarkets, one of the largest retail chains in Santa Catarina, found in technology a strategic ally to expand its logistical efficiency and enhance the consumer experience. With revenue of R$4.1 billion and headquarters in Içara (SC), the chain remains one of the industry leaders in the state.
The partnership with Envoy, an AI-based platform that transforms delivery management, has been fundamental in this progress. With the adoption of the solution, the Giassi chain gained real-time tracking, AI-optimized routing, and complete operational visibility, in addition to expanding its geographic coverage without losing quality in deliveries to its customers.
“The choice of Envoy was quite assertive. We were researching various delivery platforms and saw in the solution an experience and expertise for the last mile, which was our goal. We wanted to transform customer deliveries into a service that added value to the purchase, and that was done in a more assertive, economical, and timely manner,” comments José Roberto Sampaio, Logistics Manager at Giassi Supermarkets.
The platform also offers the possibility to monitor key indicators such as store performance, SLA, and driver location in real time. “We were able to associate delivery performance with fleet control and identify areas with higher or lower delivery incidence, which allows us to take strategic actions in those regions,” says Sampaio.
