Brazilian e-commerce reached a historic milestone of R$ 225 billion in revenue in 2024, a 14.6% growth compared to the previous year and a 311% leap over the last five years, solidifying the digitization of retail as an irreversible trend. However, this rapid expansion has highlighted one of the sector’s biggest operational challenges: last-mile logistics. The final step, which connects the distribution center to the consumer, has become a critical bottleneck, pressured by the growing demand for increasingly faster, safer, and more flexible deliveries. In this scenario, smart lockers emerge as a strategic solution to optimize delivery flows and enhance the customer experience.
The complexity of last-mile logistics involves high transportation costs, difficulties in delivering to restricted-access areas, and the problem of failed delivery attempts, which occur when the recipient is not at home. These factors not only drive up operational costs for businesses but also create customer dissatisfaction, as consumers expect convenience and speed. The search for alternatives to solve this equation has driven the adoption of self-service technologies, with smart lockers standing out for their efficiency.
“The modern consumer no longer wants to be constrained by delivery windows. They seek autonomy and security, and that’s exactly what locker technology provides,” says Gabriel Peixoto, CEO of Meu Locker. “For retailers and carriers, the advantage is twofold: we ensure a 100% success rate on the first delivery attempt, optimizing routes and drastically reducing operational costs and the carbon footprint associated with additional attempts. We’re transforming last-mile logistics from a bottleneck into a point of convenience and efficiency.”
Functioning as secure, automated pickup points installed in strategic locations such as gas stations, supermarkets, and subway stations, lockers allow customers to retrieve their packages at their most convenient time, 24/7.
For carriers and retailers, this technology optimizes delivery routes, consolidates multiple packages into a single point, and eliminates the cost of additional attempts. By offering more autonomy and security, smart lockers not only solve a logistical challenge but also become a competitive advantage, directly addressing the demands of modern consumers and supporting the continued growth of e-commerce in the country.
