The recent celebration of Consumer Day reinforced the importance of agile, personalized, and efficient service to win customers and boost business. Dígitro Tecnologia, a Brazilian company with 47 years of expertise in developing customer service solutions, stands out in this scenario, especially at a time when many companies are evaluating their performance and seeking to optimize the purchasing journey, improve sales conversion, and ensure quality support.
Specializing in solutions for e-commerce and companies operating with multichannel support, Dígitro offers essential tools to increase efficiency during demand peaks and promotional campaigns. For André Jansen, the company’s Operations Director, investing in cutting-edge technology is crucial to ensuring excellent service, especially during critical periods.
“With a robust portfolio and intelligent solutions, we help companies deliver quality, automated, and integrated service. Technology is an essential ally for customer retention and business closing,” highlights Jansen.
Check out some of the key technologies recommended by the expert that can elevate service levels and boost business:
1. Omnichannel Management for unified service
Integrating multiple service channels, such as WhatsApp, phone, email, and website, into a single platform provides a complete view of the customer, facilitating personalized interactions and increasing conversion chances.
2. Chatbots and intelligent agents with Artificial Intelligence (AI)
Automating service with AI enables quick responses, immediate support, and personalized suggestions. This technology reduces wait times, improves consumer experience, and enhances satisfaction and retention rates.
3. API Integration and Business Intelligence (BI)
Dígitro offers API integration services and BI development, allowing companies to analyze data in real time. With these strategic insights, decision-making becomes more assertive, directly impacting operational efficiency and results.
4. SaaS Platform for WhatsApp Business management
Companies using WhatsApp as a service channel should rely on a secure and automated solution to manage numbers and templates, ensuring scalable communication, optimizing service, and enhancing customer interaction in an intuitive and strategic way.
5. META Consulting for WhatsApp Business optimization
To ensure WhatsApp communication aligns with META guidelines, specialized support for account activation and configuration is essential, along with consulting for template adaptation and business rule validation.
“With these solutions, companies can provide faster, more strategic, and efficient service, ensuring a differentiated experience for consumers. Innovation in service is a key competitive advantage, especially during high-demand periods and promotional events,” concludes Jansen.
