Diálogo, BBM Logística’s e-commerce solutions company, celebrates ten years of existence, reaching a milestone. The company announces it has surpassed the mark of 1.6 million deliveries per month.
The logistics provider, specialized in last mile deliveries for marketplaces and e-commerce stores, collects and ships orders for major companies such as Amazon, Renner, and Boticário. Currently, its client portfolio includes over 90 clients. Headquartered in Porto Alegre, the company has branches in Jundiaí (SP), Curitiba (PR), Palhoça (SC), Londrina (PR), Maringá (PR), Belo Horizonte (MG), Brasília (DF), Aparecida de Goiânia (GO), Anápolis (GO), and Serra (ES). Additionally, it operates in more than 50 partner distribution centers.
Being based in Porto Alegre, Diálogo’s largest market is in the southern region. However, with significant growth in recent years, the company has expanded its capacity and reach, and today, its delivery personnel visit thousands of homes in 1,980 municipalities across the country.
Diálogo, which was acquired by BBM in 2020, is a strategic arm for the company, offering logistics solutions from raw material or input collection to final delivery to consumers.
“Increasingly, people are using digital channels to make purchases, making this market attractive. With Diálogo, we help major e-commerce companies deliver their products to customers’ homes efficiently and on time,” says Agapito Sobrinho, CEO of BBM Logística.
Last month, Diálogo was awarded the First Try Delivery Success (FTDS) prize by Amazon. This indicator reinforces the efficiency of the company’s operational model, ensuring orders are delivered on the first attempt, without redeliveries or rescheduling.
New Operations Leader
Diálogo has appointed a new operations manager. Gilberto Hugen, who has been with the company since its founding in 2015, will be responsible for promoting continuous process improvement to further enhance the agility of the delivery network logistics.
“My challenge is to optimize processes and ensure operational efficiency, which includes establishing logistics intelligence from collection to the customer’s doorstep. All this with the ultimate goal of improving customer service and experience, strengthening communication and transparency around each delivery,” says Hugen.
With about 15 years of experience in the logistics sector, Hugen previously worked at Grupo RBS, where he served as logistics supervisor for four years.
