Diálogo, a carrier from Grupo BBM, specialized in last mile deliveries for e-commerce and marketplaces, announces a new app for small and medium-sized online retailers. It’s Diálogo Go, an app developed to simplify and optimize the entire product delivery and collection process.
According to BBM Logística CEO Agapito Sobrinho, the novelty reinforces Diálogo’s commitment to being a strategic partner for the growth of e-commerce stores. “Diálogo Go embodies our purpose of simplifying logistics for those who sell online. We’ve created a tool that empowers retailers, giving them autonomy, transparency, and control over their deliveries, all in the palm of their hand,” says the executive.
Among the app’s functionalities are: freight hiring for collections and deliveries; scheduling item pickups according to the retailer’s preferred day and time; real-time tracking of each delivery stage; access to order history and notifications; quick and direct support for issue resolution; and freight cost simulation and direct payment in the app via credit card or Pix.
“Diálogo Go was designed to bring agility and simplicity to online stores and marketplaces. Quickly and online, retailers will be able to autonomously and centrally manage their entire delivery cycle,” explains Jorcei Chiochetta, director of fractional transportation and e-commerce.
Diálogo Logística performs over 1.6 million deliveries per month across much of the national territory for major retail companies such as Amazon, Renner, and O Boticário.
Currently, Diálogo offers partner delivery drivers an app to optimize their work and make e-commerce deliveries more efficient. Among other features, the app offers: smart and flexible routes; visualization of daily deliveries; delivery confirmations; and support for delivery assistance. The tool also provides updated information on delivery progress, allowing customers to track their order status.
