According to Gartner data, up to 89% of companies expected to stand out, primarily, in the customer experience. By 2025, this statistic is expected to grow, given the increasing demands of users. Here, relying onchatbottechnology can be a major differentiator in increasing sales and optimizing customer service.
Chatbotis indispensable in customer service
With the world becoming increasingly digital, modernizing a business has moved from being a competitive advantage to a necessity. After all, those who want to keep their brand relevant in the market need to be pioneers, including in adopting innovations for support.
In this scenario, different sectors face challenges in reducing operational costs and improving the experience of those seeking the business, in addition to increasing operational productivity. ‘With Total IP, it’s possible to boost performance by up to 45% through task automation. Moreover, the Dynamic Robots operate 24/7. It’s a dream come true to sleep while your e-commerce sells for you,’ commentsCEOof Total IP.
For more mature companies, integration with legacy CRM or ERP systems is possible with easy implementation. Additionally, we offer connectivity withAPIsfrom various sources,web services, focusing on automatic screen opening with or without call rescheduling. ‘We remain committed to high-quality service, which is why we can develop special projects for database connectivity, for example,’ adds Mencaci.
3 advantages of using robots in customer service
To simplify the idea of implementation, Mencaci highlighted someadvantages of adopting Total IP’s solution. See below:
1) Improved productivity
One of the most significant benefits is seen in increased productivity. After all, the automation of tasks leads to faster and more accurate resolutions, saving time for many involved. As a result, the team and the company take off!
2) Excellence in customer experience
By modernizing internal procedures, it’s possible to respond to customers quickly. To improve further, the manager can personalize support however they choose, adding regional expressions, adjusting the tone of voice, selecting between male or female voices, for example. This results in greater satisfaction for customers and, consequently, stronger loyalty.
3) Process automation
They can autonomously perform repetitive and low-value tasks, freeing up employees for more strategic and complex activities. Overall, this expands efficiency and reduces errors throughout the process.
In fact, this topic is essential for those looking to grow. According to SuperOffice, 86% of respondents were willing to pay more for a better buying journey. Additionally, a PwC study found that for 73%, this factor was crucial in the decision to purchase a product or service. Therefore, implementing achatbotfor the organization makes sense.
In summary, modernizing the business, especially through the use of robots, is a precursor to success. After all, with numerous tangible benefits, this planning should be treated as an investment rather than an additional cost.
