Generative Artificial Intelligence is already a transformative reality for e-commerce, and ShopNext.AI has been proving this with concrete numbers. In just six months of operation, the startup has already delivered significant results for online retailers, establishing itself as a reference in the use of AI for personalization, engagement, and management in the sector.
Since its debut, ShopNext.AI has revolutionized digital retail with its advanced solutions. The highlight is ShopNTalk, a conversational tool suite that significantly improves the shopping experience and operational efficiency. The platform, which allows natural language searches and WhatsApp integration for cart recovery and campaigns, has already demonstrated a direct impact on its clients’ revenue.
The results speak for themselves: an average monthly ROI of 28 times the investment in ShopNTalk, an average revenue increase of 7%, and a 70% reduction in the volume of customer service inquiries generated via the website. Additionally, the solution achieves 95% accuracy in responses, optimizing customer service and increasing conversion rates.
“Our goal has always been to make Artificial Intelligence accessible and effective for digital retail. These first months of operation show us that we are on the right path, delivering solutions that directly impact our clients’ sales and operational efficiency,” says Pedro Duarte, CEO and co-founder of ShopNext.AI.
Beyond ShopNTalk, the startup is preparing new launches for 2025, including tools for catalog management, digital media, and data intelligence. The expectation is to expand the client base and reach 2,000 retailers by the end of the year, solidifying ShopNext.AI as a strategic partner for the sector.
With a portfolio of solutions plug and play for platforms like Vtex and Shopify, the company already counts brands like Ad Lifestyle, Parcelex, and Dorel Juvenile among its clients. And the plans don’t stop there: the startup is also developing custom projects for major brands, applying Generative AI to solve specific market challenges.
“We are building the future of e-commerce with intelligence and innovation. Generative AI can become the center of a retailer’s operations, connecting all essential business areas into a single solution. Our initial results are just the beginning of what we can achieve,” concludes Duarte.
