Imagine leading a large organization during a time of challenging transformations in the business environment, such as during mergers or ERP implementations. Challenges pile up, including increasing employee demands, accelerated technological innovations, sustainability pressures, and regulatory adjustments. According to McKinsey & Company, 83% of CEOs feel unprepared to handle this scenario, where command and control alone are no longer enough. Versatile, human, and people-connected leadership is required, but not all leaders can apply these soft skills in their work.
It is in this context that Organizational Change Management (OCM) reinforces its expertise. This is a strategic service, structured with practical actions based on the best market methodologies, aimed at supporting the human side of change during organizational transformations. By connecting strategy, clear communication, and team development, OCM helps guide the company from its current state to the desired one, ensuring alignment and engagement across all levels—from top leadership to operational teams.
Among the deliverables, best practices include training, organizational impact analysis, and internal communication campaigns, focusing on minimizing resistance and accelerating positive results. Therefore, change managers are essential, where successful adoption can lead to exponential gains in ROI and payback.
Structural decisions
Gateware consistently works to support top leadership in making structural decisions through OCM, even during schedule revisions and restructurings. Based on proprietary methodology and a focus on integrating communication, leadership, and team engagement, the company develops tailored solutions for each corporate reality, helping managers and teams transition from the current model to the desired future state.
“What sets Gateware’s OCM apart is its human and strategic perspective. We operate with empathy but also with business depth. We are called not just to reduce resistance but to support top leadership in structural decisions,” says Cibele Assumpção, Gateware’s OCM specialist.
One of the most representative cases of this approach was in the largest SAP project in global agribusiness, where Gateware was recognized as essential by the company’s top leadership and for its expertise in Change Management during SAP S/4HANA implementations. The challenge involved replacing a system used for over 20 years, impacting all levels of the organization and a deeply ingrained culture.
“Strategic communication was one of the pillars of the project, with internal and external campaigns, in-person, visual, and digital actions ensuring employee understanding. Impacts were deeply mapped, including restructurings, team resizing, and alignment of new roles, always focusing on preserving culture and valuing people,” highlights Cibele.
Gateware led training for over a thousand people, organizing personalized learning paths, digital materials, video lessons, and operational manuals. “When people are trained and confident, the system Go-Live is much more effective, and the business suffers fewer impacts,” she emphasizes.
For her, Gateware’s role is to prepare the leadership of client companies to operate autonomously: “Gateware goes beyond project delivery—we prepare clients to move forward with autonomy, confidence, and, consequently, greater profitability. We prioritize true partnership, not just a one-time delivery.”
In a scenario where business leaders face increasing pressures for agility, empathy, and sustainable results, the ability to drive change with consistency and an integrated vision becomes a critical differentiator. Understanding that resistance to change often stems from a lack of clear direction and structured support is the first step toward more effective leadership. And this is precisely the gap that Gateware’s Organizational Change Management fills: empowering leaders to guide their teams not just through change but toward the future they want to build.
