Three Latin American companies received honorable mentions for the Red Hat Innovation Awards, a recognition that includes the Red Hat Summit, the company’s annual event in the United States. The award highlights the advancements of clients of the leading open-source company who demonstrate creative thinking for problem-solving and innovative use of Red Hat solutions. The selected initiatives not only presented an innovative approach to solving business challenges but also impacted the organizational culture and transformation processes of the awarded organizations.
This year, the companies were distinguished for creating disruptive solutions and best practices for the financial sector, a common area for all participants. They include Banestes (Brazil), a traditional financial institution from Espírito Santo, Banorte (Mexico), Banco Mercantil del Norte, and BCI (Chile), Banco de Crédito e Inversiones.
Configure below the casfor each honoree:
Banestes
Banestes, a traditional financial institution from Espírito Santo, Brazil, sought to expand its operations beyond the state but faced technological limitations and a weak collaborative culture. The company worked with Red Hat for 12 weeks to improve the bill registration process and transform its corporate culture. During this period, Red Hat specialists implemented best practices and trained the bank’s employees to establish new standards, processes, and technological parameters aligned with the organization’s values.
As a result of this immersion, Banestes developed an innovative solution for bank receipt validation using tools such as Red Hat OpenShift Container Platform, Red Hat AMQ Streams, and Red Hat 3scale API Management. This initiative allowed them to increase the number of bills issued from 900 thousand daily to over 540 million. Additionally, it drastically reduced the response time for technical issue resolution, from 72 hours to just a few minutes, and laid the foundation for a collaborative culture focused on cooperation, agility, and collective results.
Banorte
Banorte, Banco Mercantil del Norte in Mexico, initiated a technological optimization process for its financial systems to offer a more automated, agile, and secure service to its millions of users. With the integration of Red Hat OpenShift, the bank was able to reduce time, costs, and production machines, improving the quality of its services.
The implementation of digital container models allowed for the automation of banking services without relying on external providers, while the use of Red Hat OpenShift facilitated the reduction of manual activities and optimized customer service times. Additionally, Banorte developed a business training model based on the DevSecOps approach, promoting innovation and supporting the technological transformation of its financial systems.
As a result of this transformation, Banorte experienced a significant improvement in the efficiency of its digital services. The response time for Banorte Móvil transactions was reduced by up to 35%, and six manual processes were eliminated. The migration of applications to containers significantly reduced costs associated with traditional infrastructure, and the optimization of Time to Market reduced the management, execution, and control time of banking processes from three weeks to just one day, thanks to the implementation of specialized software.
BCI
BCI’s IT Operations Management team, together with Red Hat, executed a project to automate repetitive tasks and establish automation governance. The main goal was to simplify operations, reduce risks, and prepare teams to work with new open-source technologies.
With the implementation of Red Hat Ansible Automation Platform, BCI recorded improvements in service acceleration, error reduction, and human resource optimization, allowing employees to focus on higher-impact tasks. There was also an increase in service availability for customers and the promotion of a culture of collaboration and transparency within the team.
BCI also managed to optimize time distribution, which resulted in increased service availability and greater efficiency in resource management. Additionally, the automation of processes, such as password resets and ticket management, led to a significant reduction in deployment time and monthly hours spent on manual tasks.
