O PagBank, a complete digital bank in financial services and payment methods, elected the best business account by iDinheiro portal and one of Brazil’s leading digital banks, won in the ‘Digital Wallets’ category of the Consumidor Moderno Award 2025, one of the country’s most prestigious awards in the field of customer experience, which aims to highlight companies that stood out for innovation, service quality, and constant focus on the consumer.
“This recognition is the result of the dedication of the entire PagBank team in providing the best experiences to our customers, guided by the purpose of simplifying the financial lives of individuals and businesses. Focused on constant evolution, we are always seeking new technologies and combining them with humanized service, which we consider fundamental,” comments Arilda Vasconcelos, Director of Customer Service and Operations at PagBank.
The Consumidor Moderno award evaluates Brazilian companies from various sectors in an assessment process that includes company registration, evaluation through the mystery shopper methodology by the award team in partnership with OnYou, information validation, and Hidden Customer assessment. After this thorough analysis, it recognizes companies and professionals who stood out in the CX ecosystem in 2025. For more information, visit the website of the award.
One of the country’s largest digital banks in terms of customer numbers, PagBank offers tools for in-person and online sales (such as card machines, Tap On, which turns your phone into a card machine with the PagBank app, payment links, e-commerce checkout options, among others), a complete digital account for individuals and businesses, as well as features that contribute to financial management, such as Payroll. At PagBank, the credit card has a guaranteed limit, and investments become part of the card’s limit, enhancing customers’ earnings. To learn more about PagBank products, click here
