O PagBank, a comprehensive digital bank in financial services and payment methods, is recognized as one of the best banks in the world by Forbes’ ‘World’s Best Banks’ ranking. In the ranking conducted by the international business, finance, and economics magazine in partnership with Statista, the digital bank once again secured the second position among Brazilian banks, ahead of institutions like Inter and Itaú Unibanco.
According to Alexandre Magnani, CEO of PagBank, this recognition reaffirms the positive impacts generated by the company’s commitment to simplifying financial life for individuals and businesses through simple, secure, and accessible financial products and services. ‘We are a complete and solid bank that addresses the real needs of Brazilians. Our continued presence at the top of the ranking is a testament to the positive feedback from our over 33 million customers regarding the innovations and financial conveniences we offer,’ Magnani stated.
The selection for the ranking was based on the participation of more than 50,000 respondents, covering 34 countries and 17 different languages. Among the 385 banks recognized by Forbes in the United States, eight were Brazilian institutions. Between October and December 2024, respondents evaluated financial institutions with which they held checking or savings accounts, had been customers in the last three years, or knew through experiences shared by family and friends. All banks mentioned by respondents in these classifications were analyzed in the study.
These respondents could rate their satisfaction level with each institution and indicate the likelihood of recommending it to others. They also assigned scores based on five key aspects: trustworthiness, contractual terms (such as fees and rates), service quality (including wait times and employee efficiency), digital platform performance (e.g., ease of navigation), and financial guidance provided. Additionally, they highlighted which criteria they considered most relevant, and the weights assigned to each category were adjusted according to these preferences. Among all participating countries, trustworthiness was cited as the most relevant factor in evaluating financial institutions, standing out as a priority for most people. The complete list is available here
As one of the largest digital banks in the country by customer numbers, PagBank offers tools for in-person and online sales, a complete digital account for individuals and businesses, alongside features that aid financial management, such as Payroll Services. At PagBank, the credit card comes with a guaranteed limit, and investments can be converted into card limits, boosting customer earnings. Additionally, PagBank allows active and inactive FGTS (Severance Pay Fund) balance holders to request an advance, as well as offering INSS Payroll Loans for retirees and pensioners directly through the PagBank app.
