The importance of responsible practices and proper regulations in the credit and collection sector has never been so crucial. The GEOC Institute, together with its associates, has been outstanding in implementing innovative practices and strict compliance with current regulations, reinforcing the importance of ethics, transparency, and social responsibility in the sector.
Under the leadership of Edemilson Koji Motoda, the institution has promoted various initiatives aimed at improving credit and collection practices. “Our focus is to develop a healthier business environment that respects consumer rights and promotes operational efficiency in companies,” says Motoda.
Some of the main practices adopted by the GEOC Institute and its associates include:
- Financial Education: The GEOC Institute and its associates invest in financial education programs for consumers, helping to prevent excessive indebtedness and promote conscious credit use. This approach not only improves the relationship between creditors and debtors but also strengthens the economy as a whole.
- Ethical Use of Collection Technologies: With the advancement of artificial intelligence and automated collection systems, the GEOC Institute has been committed to promoting responsible and ethical use of these technologies.
“We believe that automation should be an ally to increase efficiency, but always respecting consumer rights and maintaining human contact as a quality differentiator,” emphasizes Motoda.
- Training and Professional Development: The continuous development of the workforce is one of the priorities at the GEOC Institute. Training programs are regularly offered to industry professionals, ensuring they are up to date on best practices and current regulations, as well as preparing the market to face the challenges of an ever-evolving environment.
The Credit and Collection sector is highly regulated, with norms aimed at protecting consumer rights and ensuring transparency in credit operations. Compliance with these regulations is not only a legal obligation, but also a matter of social responsibility and building trust between companies and consumers.
The professional also emphasizes that adapting to regulatory changes is essential for the sector’s sustainability. “We are attentive to discussions about new regulations, especially those related to data protection and the use of emerging technologies, such as artificial intelligence and big data. Compliance with these norms is vital for sector growth and job preservation,” he states.
In a scenario where automation has replaced many operational functions, the GEOC Institute advocates for the importance of investing in human development.
“Although technology brings efficiency, it is the human factor that ensures personalization and empathy in service, essential elements for conflict resolution and maintaining good customer relationships,” concludes Motoda.
