Ensuring quality customer service and increasing the security of financial transactions are just some of the benefits that Artificial Intelligence has brought to the payments market. AI is already being used to influence e-commerce performance, enhancing customer experience and personalizing purchases through virtual assistants. And after the purchase, customers can rely on another artificial intelligence in their banking app to organize their finances.
Ensuring quality customer service and increasing the security of financial transactions are just some of the benefits that Artificial Intelligence has brought to the payments market. AI is already being used to influence e-commerce performance, enhancing customer experience and personalizing purchases through virtual assistants. And after the purchase, customers can rely on another artificial intelligence in their banking app to organize their finances.
In constant evolution, Evertec recently launched an AI to the market that organizes and serves customers of financial institutions, displaying specific and detailed data about their consumption habits in seconds, calculating discounts on mortgage payments or any other assistance users may need. With organized data, the assistant clarifies, in real-time, questions that would take hours or days of statement analysis to answer.
Artificial intelligence is not just a phase. It is a wave of innovation that is already a reality and present in people’s lives. We offer this because we know that providing the best payment experiences is the obligation of those who will remain active in the market – concludes Daniel.
These machine learning tools are also transforming financial transactions, minimizing risks and increasing authorization rates, significantly benefiting online sales.
