Google's recent condemnation to pay over R$50,000 in compensation to a consumer due to problems with a game purchased through Google Play serves as a warning to companies that mediate digital services and products. The court decision was based on the fact that the game developer had no office in Brazil, preventing the consumer from directly seeking redress from the responsible company. Consequently, the platform was deemed part of the consumer chain and held liable for the damages suffered. However, the decision has not yet become final and is currently under appeal, meaning it could be overturned or modified.
This case highlights a risk similar to that found in the Brazilian sports betting market, which has experienced rapid growth in recent years. Many platforms partner with foreign betting operators without representation in the country, potentially creating legal complications for consumers. Without a legally established Brazilian company, customers may face difficulties in claiming their rights, exposing themselves to a legal uncertainty similar to the recent case involving Google.
"This decision reinforces the critical role of companies that mediate digital products and services in protecting consumers. Based on the Consumer Defense Code, when a platform participates in the consumer chain, it must ensure its partners have a legal framework that safeguards consumer rights. The lack of this security can result in financial losses and damage to the company's own reputation," explains Priscila Condeli, Head of Legal Ops at DeltaAI.
