A CryptoMKT, the cryptocurrency exchange, reaffirms announced the launch of IRIS, its new virtual assistant based on artificial intelligence. This advance seeks to significantly improve the user experience, facilitating access to quick answers and reducing the time of resolution of queries.
Denise Cinelli, COO of CryptoMKT, was responsible for the implementation of the project and currently closely monitors the learning progress of AI. Thanks to this continuous monitoring, IRIS is constantly evolving, which allows it to respond with increasing accuracy to queries made through the customer service chat.
“IRIS is an important step in our efforts to provide more efficient and secure customer service. This tool not only reduces response times, but also ensures that our users get accurate and reliable solutions in real time.It is yet another demonstration of our commitment to improving the experience of those who rely on our broker to operate with” cryptocurrencies, Cinelli explained.
The COO highlights the efficiency, intelligence and security that IRIS offers in real time. With this innovative tool.The main benefits that IRIS brings to users include:
- Real-time efficiency: IRIS responds quickly and accurately, reducing wait times and optimizing the user experience.
- Advanced intelligence: Thanks to its learning and adaptation capabilities, IRIS offers personalized responses based on intelligent algorithms that fit the needs of each user.
- Guaranteed safety: IRIS is designed to operate under the highest security standards, protecting user information and ensuring trust in every interaction.
“Com IRIS, not only do we improve customer service, but we also reaffirm our commitment to the cutting-edge technology and security that sets us apart. I am convinced that IRIS will revolutionize the way our users interact with the” platform, Cinelli added.
