A Global – Relationship and Collection Solutions Hub and the largest B2B credit recovery company in the country, has just launched Global+, CRM for debt collection and accounts receivable management, which already features Artificial Intelligence and chatbot for customer service. The platform was developed internally by the company.
“We are bringing to the market a solution that combines automation, personalization, and cutting-edge technology, allowing companies a significant reduction in default and financial losses. Global+ arrives to support sustainable business growth, improving predictability and control over financial operations,” says Rafael Medeiros, B2B Executive Director of Global.
Global+ was designed to meet the specific needs of the Brazilian market, allowing companies to manage all stages of accounts receivable and preventive collection in a simple, agile, and automated way. With unprecedented features like integrated AI chatbot, the tool offers automated, personalized, and humanized service, ensuring greater operational efficiency and a significant increase in credit recovery.
Among the main differentials of the solution is the native integration with the main ERPs in the market, enabling the unification of financial processes and the elimination of rework. The platform also offers real-time analytical dashboards, creation of fully automated and customizable contact rules, as well as flexibility for negotiation, allowing different payment methods such as PIX, bank slip, and card.
AI Integration: accessible technology
The AI chatbot, developed specifically for this solution, automates and streamlines the negotiation process, providing a smoother and more humanized experience. In more complex cases, the chatbot automatically directs the service to a company professional, ensuring efficiency and effectiveness in the collection process.
The solution also features an exclusive negotiation portal, automated notifications via SMS, WhatsApp, and email, direct integration with Serasa for negative listings, and detailed reports that provide a strategic view of the accounts receivable portfolio. The portal can be fully customized according to each company’s visual identity.
In addition, Global+ also has native integration with Global’s own outsourced collections, allowing automated sending of titles to specialized teams in preventive and extrajudicial collection.
With over 30 years in the market, Global has already recovered R$3 billion in credits in the last five years and carried out over 680 million operations in the same period, serving a monthly base of over 5.1 million debtors. Currently, more than 120 major clients outsource their financial processes to the company, which has over 2.5 thousand clients with healthy financial operations in Brazil.
