dōTERRA, leader in the aromatherapy and essential oils market, achieved a remarkable 10-fold increase in order volume, while reducing delivery status inquiries by 60%. This milestone was made possible through various actions promoted by the company, including the creation of a project in partnership with Intelipost, a leading provider of logistics intelligence, specifically with the TMS (Transport Management System), a comprehensive software focused on route management, freight calculation, dispatch management, delivery tracking, invoice auditing, among other functionalities.
In 2019, the company shipped approximately 17,000 packages per month. This number reached the mark of 170,000 packages sent monthly to a base of over 400,000 active customers. dōTERRA had room for improvement in its logistics operation in Brazil before implementing Intelipost’s solution. The manual process of updating order status led to a high number of customer contacts seeking information about delivery, impacting the customer service team. Additionally, obstacles like manually generating shipping labels were hurdles that directly impacted the company’s operational efficiency.
“We were looking for a reliable data collection and organization solution to enhance our decision-making with logistics partners. Initially, we adopted TMS with its standard market options, but the partnership went further and allowed synergy and customization of functionalities for mutual growth. Intelipost was one of the partners throughout the process that allowed us to increase our sales and, in turn, the logistics company had gains in its expertise of customized service for continuous process improvement,” says Alan Pereira, Logistics Manager at dōTERRA.
doTERRA intends to expand the use of the features offered by Intelipost, enhancing its understanding of performance indicators. The company relies on the partnership’s continuous support to further boost its growth and achieve its organizational goals.
