Zendesk invites all customer experience (CX) professionals to the webinar “AI and the Future of CX,” which will be held on Thursday, August 22nd, at 2 PM (Brasilia time). The event will be streamed online and presented in English, with Portuguese subtitles.
This webinar will explore how artificial intelligence (AI) is reshaping the customer experience and what to expect by 2027. Based on extensive research from CCW Digital and Zendesk, the event will provide valuable insights from CX executives on the successful implementation of AI, overcoming organizational barriers, and the steps needed to embrace this new technology.
Main Themes:
AI adoption:
- Choosing the right solution
- Calculating ROI
- Organizational alignment around AI
Customer Trust:
- Demonstration of how AI improves customer service quickly and effectively with AI agents.
- Showcasing superior customer experiences with highly qualified agents.
- Guarantee of transparent security practices
Development Opportunities:
- Prioritizing development opportunities
- Proper training for AI management, including: developing specialized expertise and refining interpersonal skills.
Don't miss the opportunity to learn how AI can transform the customer experience in your organization and get practical tips for overcoming challenges in adopting this technology.
Service:
- Event: Webinar “AI and the Future of CX”
- Date: Thursday, August 22
- Time: 2 PM (Brasilia time)
- Format: Online, with Portuguese subtitles.
For more information and registration, visit the Zendesk website.
