THEWebfones, the largest e-commerce specialized in telephony and games in Brazil, was nominated for theReclame AQUI Award 2024, highlighting the companies with the best reputations and customer service, based on active consumer participation, within the Telephony and Accessories – E-commerce category. To be recommended, companies need to have a positive track record of customer service and resolve complaints on Reclame AQUI. A votingIt is available until September 30th.
With over 12 years of operation, Webfones has established itself as the largest portal specializing in telephony and gaming in Brazil for the B2C market, featuring the most important brands in the Brazilian market. Additionally, the company is one of the major partners of the Mercado Livre, Amazon, and Shopee marketplaces.
“This nomination validates our daily efforts to meet and exceed our customers’ expectations, while also helping to build our reputation. On reflection, offering a positive customer experience is no longer a differentiator but a necessity, as consumers are increasingly demanding when it comes to their shopping experience. To stand out, it is crucial to offer an intuitive and informative environment, in addition to having qualified, innovative and safe service. Being awarded this prize shows that we are on the right track. We won the award in 2020 and we are very confident for 2024”, says Guilherme Ribeiro, Head of Webfones.
In the penultimate edition of the award, in 2022, there were 17.5 million votes, a historic record for the RA Award, indicating that trust writes great stories of reputation.This positively and strongly reflects in brand positioning in highly competitive markets, as well as in consumer trust and reputation, who have been seeking this attribute at any stage of the purchase and research journey. The indication literally places the brands in a showcase. To give you an idea, on Reclame AQUI, there are over 650,000 registered companies, and among them, this year, 1,684 are finalists in the awards, across 198 categories. We expect a highly competitive Reclame AQUI Award in 2024; the upcoming public voting will be fierce."assesses Felipe Paniago, co-founder and CMO of Reclame AQUI."
For companies, being one of the nominees and having all the recognition to win the trophy in one of the categories further enhances each one's story. Whether it's a certification seal or a champion trophy, an attribute attributed to the brand is immeasurable in the market, and an extra point of security and trust in front of consumers and clients.
For more information about the Reclame AQUI Award and how to vote, visit:Complain Here – Prize.
