Three Latin American companies received honorable mentions for the Red Hat Innovation Awards, an award that includes the Red Hat Summit, the company's annual event in the United States. The award highlights the advances of clients from a leading open-source company who demonstrate creative thinking in problem-solving and innovative use of Red Hat solutions. The contemplated initiatives not only presented an innovative approach to solving business challenges but also had an impact on the organizational culture and transformation processes of the awarded organizations.
This year, the companies received the award for creating disruptive solutions and best practices for the financial sector, a common area for all participants. They are Banestes (Brazil), a traditional financial institution from Espírito Santo, Banorte (Mexico), Banco Mercantil del Norte, and BCI (Chile), Banco de Crédito e Inversiones.
Configure below thecaseis of each honoree:
Banestes
Banestes, a traditional financial institution from Espírito Santo, Brazil, sought to expand its operations outside the state but faced technological limitations and a fragile collaborative culture. The company worked with Red Hat for 12 weeks to improve the boleto registration process and transform its corporate culture. During this period, Red Hat specialists implemented best practices and trained the bank's employees to establish new standards, processes, and technological parameters aligned with the organization's values.
As a result of this immersion, Banestes developed an innovative solution for validating bank receipts, using tools such as Red Hat OpenShift Container Platform, Red Hat AMQ Streams, and Red Hat 3scale API Management. This initiative allowed the number of issued tickets to increase from 900,000 daily to over 540 million. Furthermore, it drastically reduced the response time for resolving technical issues from 72 hours to just a few minutes, and laid the foundation for a collaborative culture focused on cooperation, agility, and collective results.
Banorte
Banorte, Banco Mercantil del Norte, in Mexico, has initiated a technological optimization process of its financial systems to offer a more automated, agile, and secure service to its millions of users. With the integration of Red Hat OpenShift, the bank managed to reduce times, costs, and production machines, improving the quality of its services.
The implementation of digital container models allowed for the automation of banking services without relying on external providers, while the use of Red Hat OpenShift facilitated the reduction of manual activities and optimized customer service times. Furthermore, Banorte developed a corporate training model based on the DevSecOps approach, promoting innovation and supporting the technological transformation of its financial systems.
As a result of this transformation, Banorte experienced a significant improvement in the efficiency of its digital services. The response time in Banorte Móvil transactions has been reduced by up to 35%, and six manual processes have been eliminated. The migration of applications to containers has significantly reduced the costs associated with traditional infrastructure, and the optimization ofTime to MarketIt reduced the management, execution, and control time of banking processes from three weeks to just one day, thanks to the implementation of specialized software.
BCI
The BCI IT Operations Management team, together with Red Hat, carried out a project to automate repetitive tasks and establish automation governance. The main goal was to simplify operations, reduce risks, and prepare teams to operate with new open source technologies.
With the implementation of Red Hat Ansible Automation Platform, BCI experienced improvements in service acceleration, error reduction, and human resource optimization, allowing employees to focus on higher-impact tasks. There was also an increase in the availability of services for clients and the promotion of a culture of collaboration and transparency within the team.
The BCI also managed to optimize time distribution, which resulted in increased service availability and greater efficiency in resource management. Furthermore, process automation, such as password resets and ticket management, enabled a significant reduction in deployment time and monthly hours spent on manual tasks.
