Rico, XP Inc.'s financial services platform, was recognized for its excellence in customer service. In an evaluation conducted by Fundação Getulio Vargas (FGV) in partnership with Toluna Insights, Rico achieved prominent positions in three essential categories: privacy, advice, and contact.
The ranking, part of the “Best Bank and Investment Platform” award, considers nine aspects of the service offered by financial institutions.
“Our focus has always been to democratize access to investments with transparency and simplicity. Winning the award in the categories of privacy, advice and contact proves that we are on the right track, offering quality service and building a relationship of trust with our clients,” says Pedro Canellas, head of Rico.
The privacy criterion assesses the level of protection of clients' data and information. Already advising a direct conversation with the core business of XP Inc., of which Rico is part, as it concerns the quality of guidance given to clients, considering clarity and effectiveness. And contact is the essence of Rico, analyzing agility and accessibility in service for issue resolution.
“The ranking recognition endorses all the work we have done at Rico in recent years, with a focus on simplifying the lives of investors. It is a privilege to receive the FGV seal, showing how unique our platform is and how ideal it is for those who want to start investing and make better financial decisions,” explains Gerson Fini, Rico’s executive director.
The recognition reflects Rico's ongoing commitment to providing quality service, prioritizing customer safety and satisfaction.
