In a scenario where technological innovations, as artificial intelligence and automation, are transforming the Road Freight Transport sector, The Union of Cargo Transport and Logistics Companies in Rio Grande do Sul (SETCERGS) offered its members a lecture addressing contemporary topics, that encouraged a reflection on the way to serve the customer. The event, realizado nesta terça-feira (24/09), featured the participation of Thiago Pianezzer, Master Coach Trainer
Focusing on essential pillars for excellent service, Thiago Pianezzer highlighted aspects such as empathy, effective communication, proactive problem solving and the importance of exceeding expectations. The specialist also addressed topics such as professional posture, active listening and personalization in service, fundamental for customer loyalty and ongoing satisfaction in the sector
When we talk about Human Resources today, especially the strategic, artificial intelligence plays a crucial role. Strategic HR uses AI not with the aim of automating everything, but to simplify bureaucratic tasks, as job creation, definition of salaries and development of questions. Tools like ChatGPT can greatly facilitate this process, but human work remains essential for the curation of information. Artificial intelligence, in this context, "helps HR focus on what really matters: human connection", stated the speaker Thiago Pianezzer
He highlighted the speed of technological changes over the years. If in the past technological revolutions occurred at intervals of decades, today transformations happen at a much faster pace
"In the 5th Technological Revolution", the evolution of technologies is impressive. We are in an era of data analysis, artificial intelligence, chatbots like ChatGPT and even the development of futuristic innovations, like flying cars and new vaccines. With these advancements, the discovery of the cure for various diseases seems increasingly close. We are starting to notice, in a concrete way, that the future is already reality. That's why, in light of all this, "what will really make a difference is the service", concluded
Betina Kopper, director of SETCERGS, highlighted the importance of the event for the training of the members
"In the name of the Board", I would like to thank everyone for being here with us this morning. It was an extremely valuable and enriching experience, stated
The initiative was from SETCERGS with the sponsorship of Transpocred
