GetNinjas, the largest service hiring app in Brazil, was one of the winners of the Reclame Aqui 2024 Award, which honors Brazilian companies with the greatest efficiency in customer service, highest problem-solving rates, and best reputation among the public.
Indicated in the Classifieds – General Services category, GetNinjas received 22,010 votes, a difference of more than 13,700 from the second place. The presentation of the winning companies took place last Monday (9th) and Tuesday (10th) in São Paulo. This year, the total votes exceeded xx million, a new voting record.
“Receiving an award like this is already a great achievement, but adding the fourth trophy to our shelf is even more satisfying, especially at a time of significant transformations for the company. We are experiencing profound changes, including strategic partnerships with major market players and greater investment in new solutions and security, always with the customer at the center of our decisions. This recognition reinforces that we are on the right track and motivates us to continue working with dedication to serve even more people, raising the quality of our services”, said Marília Dolce, GetNinjas’ operations director.
GetNinjas has a solution rate of 96.1% and currently maintains a score of 8.9, in addition to the RA1000 Seal. Through a well-defined strategy, the company has been investing in the customer support area, especially in employee training, technical qualification, better tools for service, and improved process alignment to achieve success in its objectives.
The Reclame Aqui Award was created 14 years ago to recognize companies that most respect the consumer, valuing customer service and providing a positive experience. During this time, the award grew and became sought after by companies from all sectors that deal directly with consumers. So far, more than a thousand brands have already been recognized.
At GetNinjas, you can find specialists in over 500 types of services available on Brazil's largest professional hiring app. Just download the "GetNinjas: Clients" app, register, and detail your request. You will receive up to four contacts to choose the one that best meets your needs.
