dōTERRA, the market leader in aromatherapy and essential oils, achieved a remarkable tenfold increase in order volume while reducing delivery status inquiries by 60%.This framework was made possible thanks to various actions promoted by the company, including the creation of a project in partnership with Intelipost, a leading provider in logistics intelligence, specifically with the TMS (Transportation Management System), a comprehensive software focused on route management, freight calculation, dispatch management, delivery tracking, invoice auditing, among other functionalities.
In 2019, the company shipped approximately 17,000 packages per month. This number reached 170,000 packages shipped monthly to a base of over 400,000 active customers.dōTERRA had room for improvement in its logistics operation in Brazil before implementing the Intelipost solution. The manual process of updating order statuses resulted in a high number of customer contacts seeking delivery information, impacting the customer service team. Furthermore, obstacles such as manual generation of shipping labels were issues that directly impacted the company's operational efficiency.
“We were looking for a reliable data collection and organization solution to improve our decisions together with our logistics partners. Initially, we adopted the TMS with its standard market options, but the partnership went further and allowed for synergy and customization of functionalities for the growth of both. Intelipost was one of the partners throughout the process that allowed us to increase our sales and, in return, the logistics company benefited from its expertise in customized service for continuous process improvement,” says Alan Pereira, Logistics Manager at dōTERRA.
dōTERRA aims to expand the use of the functionalities offered by Intelipost, enhancing its understanding of performance and performance indicators. The company has the ongoing support of the partnership to further boost its growth and achieve its organizational goals.
