BV Bank, one of the largest private banks in the country, has been consistently investing in technology to improve and modernize its operational processes and customer service. To accelerate the credit innovation process, the main pillar of the institution, BV created in 2022 Nexo — the Optimized Experimentation Center, which generated R$150 million in business through the development and application of integrated solutions in partnership with other companies.
The result is the outcome of a constant focus on initiatives that promote open finance, strategic partnerships, and the intelligent use of data in a non-traditional way. Since its implementation, Nexo has focused on maximizing the bank's core business and diversifying its portfolio, strengthening its relationship with the client through the offering of products and services aligned with their needs.
A protagonist in Banco BV's innovation journey, Nexo, in partnership with fintech Innovative Assessments, implemented psychometrics — a set of methods that help assess characteristics, profiles and behavioral variables through technology — as an additional part of the process of analyzing users who, through the usual channels, would have a more bureaucratic credit journey.
With the innovation, BV became one of the first banks to use this technology to reassess the risk profile of these clients. Psychometrics, applied to optimize existing products and services, was responsible for R$32 million of the business generated with Nexo from January to June of this year.
“The technology that supports us in the process selects, based on the user’s profile, relevant questions so that the bank can better understand the applicant’s habits and make an accurate decision about granting credit. The algorithm analyzes the answers and indicates the risk of default. With this additional information at hand, we can mitigate risks and strengthen our relationship with the customer, often helping them to realize their dream of owning a vehicle,” explains Roberto Jabali, Executive Director of Credit and Collections at Banco BV.
Nexo is already studying other ways to introduce the methodology for granting responsible credit in other verticals of the bank, considering trends such as Gig Economy and Open Finance, which have redesigned the economic scenario and the needs of Brazilians.
