The recent celebration of Consumer Day reinforced the importance of agile, personalized, and efficient service to win customers and boost business. Dígitro Tecnologia, a Brazilian company with 47 years specializing in customer service solutions, stands out in this scenario, especially at a time when many companies are evaluating their performance and seeking to optimize the buying journey, improve sales conversion, and ensure quality support.
Specialized in solutions for e-commerce and companies operating with multichannel support, Dígitro offers essential tools to increase efficiency during demand spikes and promotional campaigns. According to André Jansen, Operations Director of the company, investing in cutting-edge technology is essential to ensure excellent service, especially in critical periods.
“With a robust portfolio and intelligent solutions, we help companies provide quality, automated, and integrated service. Technology is an essential ally to build customer loyalty and enhance business closures,” emphasizes Jansen.
Check out some of the key technologies recommended by the expert that can elevate the level of service and boost business:
1. Omnichannel Management for Unified Service
The integration of multiple service channels, such as WhatsApp, phone, email, and website, into a single platform provides a complete view of the customer, facilitating personalized interactions and increasing conversion chances.
2. Chatbots and intelligent agents with Artificial Intelligence (AI)
Automating customer service with AI enables quick responses, immediate support, and personalized suggestions. This technology reduces wait times, improves consumer experience, and enhances satisfaction and loyalty rates.
3. API Integration and Business Intelligence (BI)
Dígitro offers integration services between APIs and BI development, allowing companies to analyze real-time data. With this strategic information, decision-making becomes more accurate, directly impacting operational efficiency and results.
4. SaaS Platform for WhatsApp Business Management
Companies using WhatsApp as a service channel must have a secure and automated solution to manage numbers and templates, ensuring scalable communication, optimizing service, and enhancing communication with customers in an intuitive and strategic way.
5. META Consulting for WhatsApp Business Optimization
To ensure that WhatsApp communication aligns with META guidelines, it is essential to have specialized support in activating and configuring accounts, as well as consulting for template adjustment and business rule validation.
“With these solutions, companies can provide faster, more strategic, and efficient service, ensuring a differentiated experience for consumers. Innovation in service is an essential competitive advantage, especially in periods of high demand and promotional dates”, concludes Jansen.
