Dígitro Tecnologia, reference in corporate communication solutions and customer journey, recently launched Nexus, a solution developed to automate the sales journey and unify communication and customer service services. With contact center solutions, chatbots, and WhatsApp Business, in addition to a unified White Label communication product, the platform is being directed towards the company’s business partners who, with a multitenant structure, will support multiple user groups, ensuring agility and integration of internal processes with a focus on operational efficiency and reduction of manual errors.
According to Octávio Carradore, Director of Market Relationship at Dígitro, Nexus stands out for its integration capability and complementarity of communication services. “From the customer journey, multichannelity, to virtual assistants, administrative internal communication, and collaborative communication, we can deliver the entire communication ecosystem of an organizational environment efficiently and securely,” he states.
The platform is a central piece in the newly launched Dígitro Channel Program, aimed at partners, for sectors such as services, commerce, ICT, finance, logistics, hospitality, and healthcare, among others. “With Nexus, our partners can, in a few minutes, configure personalized service proposals for their clients, integrating internal and external communication and gaining scalability with security and reliability,” explains Carradore.
In a recently disclosed estimate by the Gartner Institute, 30% of companies plan to automate more than half of their network functions by 2026, and according to the CX Trends report 2024, customers not only have already adapted to using technologies to enhance their service, they expect companies to use automation and Artificial Intelligence to improve their service journey.
