Diálogo, a carrier of the BBM Group, specialized in last-mile deliveries for e-commerce and marketplaces, announces a new application for small and medium-sized online retailers. This is Diálogo Go, an app developed to simplify and optimize the entire process of product delivery and collection.
According to BBM Logística’s CEO, Agapito Sobrinho, the innovation reinforces Diálogo’s commitment to being a strategic partner for the growth of online stores. “Diálogo Go is the materialization of our purpose to simplify logistics for online sellers. We have created a tool that empowers the retailer, providing autonomy, transparency, and control over their deliveries, all in the palm of their hand,” says the executive.
Among the application’s functionalities are: hiring freight for collections and deliveries; scheduling item pickups according to the best day and time for the retailer; real-time tracking of each stage of the delivery; access to order history and notifications; quick and direct assistance for issue resolution; and freight cost simulation and direct payment in the app, via credit card or Pix.
“Diálogo Go was designed to bring agility and simplicity to online stores and marketplaces. Quickly and online, retailers will be able to manage the entire cycle of their deliveries autonomously and centrally,” explains Jorcei Chiochetta, director of fractional transportation and e-commerce.
Diálogo Logística conducts over 1.6 million deliveries per month in a large part of the national territory for major national retail companies such as Amazon, Renner, and O Boticário.
Currently, Diálogo provides partner delivery drivers with an application to optimize their work and make deliveries to e-commerce more efficient. Among other features, the app offers: smart and flexible routes; viewing deliveries for the day; confirming deliveries; and support for delivery assistance. The tool also provides updated information on the delivery progress, allowing the customer to track the status of their order.
