A CryptoMKT, the cryptocurrency exchange, reaffirms the launch of IRIS, its new virtual assistant based on artificial intelligence. This advancement aims to significantly improve users’ experience, facilitating access to quick answers and reducing query resolution time.
Denise Cinelli, COO of CryptoMKT, was responsible for implementing the project and currently closely monitors the AI learning progress. Thanks to this continuous monitoring, IRIS is constantly evolving, allowing it to respond with increasing precision to inquiries made through the support chat.
“IRIS is an important step in our efforts to provide more efficient and secure customer service. This tool not only reduces response times but also ensures that our users receive precise and reliable real-time solutions. It is another demonstration of our commitment to improving the experience of those who trust our exchange to operate with cryptocurrencies,” explained Cinelli.
The COO highlights the efficiency, intelligence, and security that IRIS offers in real-time. With this innovative tool, the main benefits that IRIS brings to users include:
- Real-time efficiency: IRIS responds quickly and accurately, reducing waiting times and optimizing users’ experience.
- Advanced Intelligence: Thanks to its learning and adaptability capabilities, IRIS provides personalized answers based on smart algorithms that adjust to each user’s needs.
- Guaranteed security: IRIS was designed to operate under the highest security standards, protecting user information and ensuring trust in every interaction.
“With IRIS, we not only improve customer service, but we also reaffirm our commitment to cutting-edge technology and the security that sets us apart. I am convinced that IRIS will revolutionize the way our users interact with the platform,” added Cinelli.
