As Black Friday approaches, retailers are gearing up for a high volume of sales. In addition to all the care with training, inventory, marketing, and other departments, it is essential that efficient fiscal management also takes place. Besides providing a pleasant experience for customers—who may face queues or payment issues when fiscal failures occur—good management also involves preparing for possible unforeseen events that do not depend solely on the company.
According to Hugo Ramos, CEO of Oobj, a national reference in solutions for Electronic Fiscal Documents (DF-e) and other digital fiscal demands, incorrect issuance of invoices can result in fines ranging from 10% to 100% of the value of each one. In times of high demand, this can become a concerning cost for organizations.
“We cannot underestimate the impact of the fiscal area in moments like this. Black Friday brings many opportunities, but also risks. Especially when the Tax Authority will be dealing with a vast number of invoices at the same time,” comments the specialist.
To assist in preparing for the date, Hugo listed five of the main fiscal rejections, or failures that cause the invoice not to be issued correctly.
Rejection 202: Failure in recognizing the authorship or integrity of the digital file
“This rejection indicates a failure in the ‘namespace’ of the template file used for the UF,” explains the CEO. “It is almost always some technical failure within the Tax Authority itself.”
The situation usually resolves itself and you only need to wait a few minutes to reprocess the file. However, if this does not happen, it is necessary to contact the Tax Authority of the issuing state.
204: Duplicate NF-e [nRec:999999999999999]
The error occurs when an NF-e (model 55) or NFC-e (model 65) is issued with the same Access Key as an already authorized NF-e/NFC-e. Thus, the note is considered duplicated.
It is necessary to change the NF-e number so that the chosen one has not been used yet, and then resend the document. ‘This failure is much less common when using a good integrated fiscal management system, with an updated database, as there is an automatic check for possible duplicity,’ points out Hugo.
Rejection 210: Invalid recipient’s IE
The rejection relates to issuing an NF-e with an invalid recipient’s State Registration (IE), which often occurs due to errors in the number. The IE must have between 2 and 14 numerical characters, and the positioning of some numbers or the check digit may be incorrect.
The solution is to verify the State Registration provided and correct any errors. If the IE code starts with the number zero (0) and it is observed that it has been omitted, contact the support of the ERP in use to verify the issue. Another alternative is to check the IE provided on the SINTEGRA website or the Centralized Registry of Taxpayers (CCC) to confirm its validity.
Rejection 212: Emission date later than receipt date
‘Incompatible dates and times can occur due to a matter of minutes. For example, if the note was issued at 3 pm, but the local time of the state Sefaz is 2:59 pm, the error can occur. It is also necessary to pay attention to daylight saving time,’ exemplifies the specialist.
Check, then, if your software’s time is synchronized with the Sefaz’s time of your state, which uses regional time. If your ERP system is using the server’s time to fill in the Date/Time of issuing the NF-e, check if the server is also aligned. After the correction, just resend the NF-e.
Rejection 365: Total of other withholding differs from the sum of the items
This rejection arises when an NF-e (model 55) or NFC-e (model 65) is issued and the Total of Other Withholdings value is divergent from the sum of the values of other withholdings of the items subject to ISSQN.
Hugo adds: “This is one of the failures that require a more technical solution, with changes in the XML file of the note. The totalization value of other withholdings must be corrected, which is in the field: id – W22c”.
For these and other more specific situations, it is important to be able to rely on experienced professionals in the fiscal world. For those who seek more answers, it is also possible to use the Oobj Knowledge Base, which provides explanations, examples, and solutions to these and hundreds of other fiscal problems. “It’s a helpful guide for life, not just for Black Friday”, concludes the CEO.
