Avalara, Inc., one of the leading providers of tax compliance automation software for businesses of all sizes, announces the availability of Avi, its generative AI chatbot, on the Global Support Portal and in the product interface of its website www.avalara.com. Avi provides conversational support to help customers and partners find answers and solve problems more quickly and simply. In Brazil, the technology using Artificial Intelligence is present on the portal of Universidade Avalara, dedicated to its customers and partners.
Trained on Avalara’s personalized knowledge base and constantly evolving, Avi enables customers to save time by providing quick answers to product questions, assistance in resolving common issues, and guidance on additional resources when needed.
“Avalara has been using AI and automation in our internal processes for years to improve how we work and deliver products to the market,” said Jayme Fishman, Director of Strategy and Products at Avalara. “We are excited to bring the power of AI outside the company and make it accessible to our customers and partners, who can take advantage of autonomous solutions for problems and, when necessary, turn to our human support teams to deal with more complex scenarios.”
The launch of Avi is part of Avalara’s ongoing mission to use Artificial Intelligence innovations to enhance the experience of customers and partners, minimizing errors, expanding and streamlining compliance coverage, as well as simplifying internal processes. Other new AI-driven solutions will be available soon. To learn more about Avi, click here.
