Fernando Baldin

Fernando Baldin, LATAM Country Manager at AutomationEdge, is a professional with a solid track record of over 25 years of experience in Commercial Management, Human Resources Management, Innovation Management, and Operations Management. Throughout his career, he has demonstrated his exceptional ability to lead teams and provide high-level corporate services to major accounts, including prominent names such as Boticário, Honda, Elektro, C&C, Volvo, Danone, and other prestigious clients. He has led critically important strategic projects, including the creation of the Financial Model for Contract Control for the company, the structuring of Strategic Planning, the development of the MEFOS (Lean) Service Model, and the implementation of the Knowledge Management Portal (KCS). His dedication to innovation is constant, always keeping a close eye on new opportunities and industry trends. Fernando Baldin holds an impressive list of certifications, including ITIL Manager Certified V2, PAEX - FDC, ITIL V3 Expert, and HDI KCS. Furthermore, he plays an important role as a Member of the Strategic Advisory Board of the Help Desk Institute, demonstrating his ongoing commitment to promoting excellence in customer service and service management practices.