Artificial Intelligence (AI) has ceased to be an assistive tool and has become an essential element in business transformation. Today, AI agents not only assist but also reshape the way decisions are made and processes are conducted. According to data from Gartner's Top Strategic Technology Trends for 2025 report, a leap in the adoption of Artificial Intelligence Agents in enterprise applications is expected, increasing from 1% currently to 33% by 2028. Companies across various sectors are adopting these solutions to optimize operations, reduce failures, and automate tasks, driving productivity and efficiency.
Unlike traditional chatbots, which only respond to questions based on predefined commands, AI agents operate autonomously, interacting with systems and continuously learning from real-time data. They perform functions ranging from document analysis and approval to managing complex processes such as logistics and technical support. In ERP and CRM platforms, for example, they integrate and analyze large volumes of information, generating strategic insights and facilitating business management. Companies like Microsoft and Google are already incorporating these agents into their ecosystems, enabling workflow automation without requiring advanced technical knowledge.
The adoption of these agents has been transforming operations significantly. Repetitive tasks are automated, freeing professionals for strategic activities. Decision-making becomes more accurate, based on real-time data analysis, reducing failures and increasing service quality. Furthermore, integration with enterprise systems allows for more efficient management of information. Sectors such as industry, retail, and finance are already experiencing these advances: factories use AI to predict machine failures and optimize maintenance, while in retail, personalized consumer experiences become more sophisticated by analyzing preferences and shopping habits.
For this transformation to occur safely and efficiently, it is essential to adopt an AI framework that ensures governance and protection in the use of robots and intelligent agents. Specialized solutions use Generative AI to simplify processes, accelerate executions, and enhance team performance, reducing thetime to marketwith intuitive conversational interfaces and low-code applications. An example of this application is ChatSync, an AI agent developed for SAP environments, integrated with platforms such as WhatsApp, Telegram, Slack, and other communication tools. It automates tasks such as purchase approvals, internal requests, and operational notifications, ensuring that information flows quickly and securely. With robust authentication and multiple layers of validation, it ensures data integrity and facilitates the automation of critical processes such as financial reporting and request management.
The adoption of AI agents is no longer a competitive advantage, but a necessity for companies seeking innovation and growth. As these technologies evolve, their influence on productivity and decision-making will become even deeper. The future of work is being redefined, and those who know how to integrate artificial intelligence into their strategies will come out ahead.
Marcio Viana is CEO of Prime Control, a company specialized in digital efficiency, process automation, and quality assurance. - E-mail:primecontrol@nbpress.com.br
