The automation of messages through chatbots is presented as an indispensable tool in the customer service process, providing quick and efficient interactions. However, to ensure the effectiveness of these solutions, it is essential to adopt best practices, transforming the conversation system into a virtual assistant.
Virtual assistants: the evolution of chatbots
The evolution of artificial intelligence technologies has allowed the improvement of chatbot tools in search of more individualized services with personalized responses.
The progress of chatbot models with the integration of artificial intelligence solutions has reconfigured these tools as virtual assistants.Currently, conversation automation can be easily integrated into sales processes and metrics such as CRM using models available on the internet.
Task customization
With this change, the virtual assistant allows for a smoother service, with easy access to the customer's history. Through the virtual assistant, it is possible to train bots to escalate more complex data queries to assist human agents when necessary, ensuring a complete user experience without frustrations.
Future of chatbots
Soon, chatbots integrated with artificial intelligence promise to further revolutionize the user experience by incorporating data management through voice, image, and video. These tools will not only answer text questions but also understand verbal commands, creating more natural interactions that resemble the user.
Furthermore, the ability to analyze images will enable visual diagnoses, such as creating infographics, identifying products, and even advanced technical support through message automation. With these innovations, chatbots are transforming into even more complex assistants, offering personalized and agile solutions, while continuing to evolve with continuous data learning to optimize service, turning the tool into a virtual assistant.
*Adilson Batista is an expert in artificial intelligence –adilsonbatista@nbpress.com.br
