The key role of consulting for the effectiveness of Application Management Services

Historically, the adoption of software systems represents a transition from simple technological tool to pillars of business culture. However, when it comes to the renewal of solutions and adaptations due to the discontinuity of some model, either because of the necessary updates (according to the evolution of the IT market or for maintenance of legacy systems), there is a need to expand access to new tools to keep up with changes in the corporate environment.

In this context, Application Management Services (AMS) emerge as a strategic alternative to optimize processes, reduce costs and ensure the availability and security of systems with rapid and efficient migration. This tangible time is essential for planning AMS projects and for compliance in data-based decision making.

According to research by Grand View Research, The AMS market is estimated to reach up to US$ 87.60 billion by 2025. This trend proves a democratization of management infrastructure, allowing companies of all sizes to benefit from technological innovations.

However, while offering several benefits, the AMS require careful planning and the support of experts. This requirement, which impacts thousands of companies worldwide, requires a lot of planning due to its technical and financial complexity, because companies must consider the benefits of using new technologies to increase efficiency and competitiveness.

I emphasize, then, that the specialized consultancy plays a fundamental role in this process, as it accompanies the entire transition to offer a strategic vision of the company, identifying opportunities for improvement and aligning business objectives.

I share six examples of scenarios in projects that are not successful.

1 'Incomplete planning and lack of visionmigrations without a comprehensive plan and defined objectives result in poorly defined scope, unfeasible deadlines, insufficient resources, and unexpected costs.

2 'Understate the complexity and time requiredmigration is a complex process that requires significant time, expertise and resources. Underestimating these factors leads to delays, rework and frustrations.

3 2 Lack of expertise and insufficient trainingmigration and AMS require specialized knowledge in technology, business processes and best practices.

4. Poor communication and lack of alignment: lack of clear communication and misalignment between stakeholders can lead to conflicts and delays.

5 5 Inadequate scope and excessive customizations: including unnecessary scope or performing excessive customizations increases project complexity, time, and cost.

6 'Insufficient post-implementation support: lack of proper support after migration can lead to problems with system adoption and performance optimization.

How to solve?

Understanding that migration and application management are critical processes that require precision, experience and robust planning is critical, with an approach based on three main pillars: expertise, methodology and ongoing support.

1. Expertise: having certified consultants with extensive experience in migration and AMS projects brings a deep understanding of best practices and proven ability to solve complex problems.
2. Methodology: applying a well-structured migration methodology, from initial evaluation to go-live, using state-of-the-art tools and best practices, ensures that each project is delivered on time and on budget, with the expected quality.
3. Continuous Support: after implementation, a dedicated support team should continue to monitor system performance, troubleshoot issues, and provide ongoing training to ensure that staff can make the most of the functionality. 

Thus, a consultancy that applies a well-structured methodology at all stages (from initial evaluation to go-live) is essential. The successful approach requires a commitment to quality, strategic alignment and continuous support, essential factors for success in the digital transformation journey in migration projects and application management.