Expert recommends use of robot in care in 2025

According to a Deloitte survey, the Brazilian business community plans to maintain or increase investment and income in modernities in order to meet the new demanding customer. In this sense, robots have become allies of faster processing, increasing team productivity and optimizing the time of all involved. In addition to improving the consumer experience, they are the bet of 2025. 

Robots are indispensable for business 

Digital transformation has brought new paradigms to all sectors, transforming consumer behavior online and they look for fast services on virtual platforms, whether to buy something, evaluate reviews or even contact the brand. 

According to Carlos H. Mencaci CEO from Total IP, the company needs to be prepared for these interactions. By relying on robots, it is possible to accelerate results in a fully personalized way. “We teach and the executive builds his scripted any employee can adjust the settings and install new” functions, he says. Thus, it is possible to generate even more autonomy in the processes and have a live monitoring, with metrics in reports and dashboards intuitive. 

Thus, the enterprise can assimilate a growth, because there is a constant evaluation of results. All this counting on the security of having a specialized support 24 hours a day, on seven days of the week. Thus, it never is helpless and the operation never pauses. 

3 Types of robots to accelerate results

There are several models of robots and each has specificities, including Total IP can develop new exclusive projects according to the customer's need. Thus, Mencaci separated some options. Check: 

Advanced Receptive: provides various information in pre-service, before human interaction.It is able to solve repetitive operations such as: 

• Direct the call to departments;
• Report card balance;
• Time of a medical consultation;
• 2nd ticket route;
• Card password exchange and more.

Active: automatic triggering of simultaneous calls to base, allowing interactions by voice commands. Its objective is to enhance effective contacts and even direct to support queue, such as:

• Confirmation of medical appointments and examinations;
• Registration update;
• Contact with the right person;
• Presentation of a product and/or service;
• Debt trading and more.

Search: it works as a menu at the end of the connection, requesting the evaluation of the client. It is an effective strategy to analyze the performance of the operation, its main applications are: 

• Satisfaction survey for NPS (Net Promoter Score)
• Quality research related to a product and/or service provided;
• Internal research between companies and their employees;
• Indicator reports for feedbacks and much more.

Finally, the dialogues are humanized, with male and female voices, and have several other possibilities of configuration.“Automating repetitive tasks is the best strategy for the company, regardless of the sector, because this is to be sure to have positive results”, concludes.