PayPal and Eventim achieve significant milestones in Brazil, reducing chargebacks by 73% and increasing transaction approval by 17%

PayPal, the global leader in commercial payments, and Eventim, the largest European ticketing service provider and second largest in the world, celebrate impressive results with the adoption of PayPal Braintree, a payment solution for companies. Eventim has reached significant milestones in Brazil, registering a reduction of 73% in chargebacks and an increase of 17% in the volume of approved transactions. “This is the first time we have achieved these results since the beginning of our operations in the country in 2016”, said Jorge Reis, CEO of Eventim in Brazil. 

This performance reflects the success of Eventim in facing the growing demand in the entertainment and events sector, which is experiencing a moment of record expansion. In the first half of 2024, the Brazilian events and entertainment market moved R$ 64 billion, reaching the best result recorded since 2019, according to data from the Brazilian Association of Event Producers (Abrape). 

The partnership with PayPal was strategic to keep up with the increase in demand, the advancement of the payment market in Brazil and ensure security and agility in transactions based on major events. 

“We are dedicated to delivering cutting-edge payment solutions that enhance the corporate customer experience by providing secure, transparent and agile transaction processing especially for high-demand operations like Eventim”, explains Brunno Saura, Head of Sales at PayPal Brazil.“Our platforms leverage advanced technologies to simplify approval processes, optimize credit card authorization rates, and implement industry-leading fraud prevention measures.This commitment ensures that every transaction ”no matter the scale ' is efficient, secure, and customized to meet the ever-evolving needs of businesses of all sizes.” 

According to Jorge Reis, the strategic partnership with PayPal was key to improving platform security and generating better results. “The integration between PayPal and our technology teams in Brazil and our headquarters in Germany allows for continuous and accurate adjustments to address the dynamic fraud threats”, says Reis. “This seamless collaboration between our processes, technology and infrastructure is critical to ensuring the success of our platform during times of high demand, such as large-volume ticket sales for major concerts and cultural events.PayPal's advanced security technologies and responsive support have been crucial to optimizing our performance and protecting our business.” 

With this innovative approach, Eventim remains committed to delivering a memorable and safe shopping experience, connecting people to unique experiences across the country.