Intercom a software company located in San Francisco, California, serving 25,000 businesses worldwide, announces a partnership with Nortrez , a technology hub specializing in infrastructure solutions. The goal of this collaboration is to add a new customer service and support solution to Nortrez's portfolio, aiming to optimize the management of Information Technology (IT) environments, automate processes, and reduce operational costs.
According to Eduardo Schio, Head of New Brands at Nortrez , the inclusion of the help desk feature in the company's portfolio reinforces its position as a market leader. “Intercom is a large company with a well-established tool, and in the last year it has focused on developing and improving its AI capabilities, culminating in the launch of Fin AI, a proactive artificial intelligence designed to assist both agents and their clients in customer service across various channels. The fact that we were chosen to contribute to this expansion is a very optimistic indicator for our market position.”
Nortrez operates as a reseller and consultant for technological tools, enabling companies of different sizes and segments to access the best SaaS (Software as a Service) solutions, geared towards various organizational areas such as support, cloud telephony, task management, marketing, IT, customer service, sales, human resources, and others.
“With a simple, intuitive interface, and equipped with powerful features geared towards omnichannel support, Intercom has been solving the problems of small and large companies in the Brazilian market for years, and Nortrez's expertise comes to further optimize this area of operation,” adds Schio .
Furthermore, the resource is highly scalable, capable of serving everyone from small and medium-sized businesses to large corporations. With a responsive interface and customization features, the platform adapts to the specific needs of each client, providing an agile and effective user experience.
