Avalara, Inc., a leading provider of tax compliance automation software for businesses of all sizes, announces the availability of Avi, its generative AI chatbot, on its Global Support Portal and website product interface. www.avalara.com. Avi offers conversational support to help customers and partners find answers and solve problems more quickly and simply. In Brazil, the technology that uses Artificial Intelligence is present on the portal of Avalara University, dedicated to its clients and partners.
Trained with Avalara's customized and constantly evolving knowledge base, Avi allows customers to save time by providing quick answers to product questions, assistance with common problem-solving, and guidance on additional resources when needed.
"Avalara has been utilizing AI and automation in our internal processes for years to improve the way we work and deliver products to market," said Jayme Fishman, Avalara's Chief Strategy and Product Officer. "We are excited to bring the power of AI outside the company and make it accessible to our customers and partners, who can leverage autonomous solutions for problems and, when needed, turn to our human support teams to handle more complex scenarios."
The launch of Avi is part of Avalara's ongoing mission to use Artificial Intelligence innovations to enhance the customer and partner experience, minimizing errors, expanding and streamlining compliance area coverage, and simplifying internal processes. Other new AI-powered solutions will be available soon. To learn more about Avi, click here..
