According to a Deloitte survey, Brazilian entrepreneurs plan to maintain or increase investment and earnings in modernizations to meet the demands of the new demanding customer. In this sense, robots have become allies for faster processing, increasing team productivity and optimizing the time of all involved. In addition to improving the consumer experience, they are the bet for 2025.
Robots are indispensable for business
Digital transformation has brought new paradigms to all sectors, transforming consumer behavior. Now, they are online and seek quick services on virtual platforms, whether to buy something, evaluate reviews, or even contact the brand.
According to Carlos H. Mencaci, CEO of Total IP, the company needs to be prepared for these interactions. By relying on robots, it is possible to accelerate results in a fully personalized way. “We teach, and the executive builds their bots very easily. Any collaborator can adjust settings and install new functions,” he says. Thus, it is possible to generate even more autonomy in processes and have live monitoring, with metrics in reports and intuitive dashboards.
In this way, the enterprise can actually assimilate growth, as there is constant evaluation of results. All this with the security of having specialized support 24 hours a day, seven days a week. Therefore, it never feels abandoned, and the operation never pauses.
3 types of robots to speed up results
There are several models of robots, and each one has specificities, the Total IP can develop new exclusive projects according to the client’s needs. Therefore, Mencaci has selected some options. Check it out:
Advanced Receptive: provides various information in pre-attendance, before human interaction. It is capable of solving repetitive operations such as:
- Direct the call to departments;
- Inform card balance;
- Time of a medical consultation;
- 2nd ticket via;
- Card password change and much more.
Active: automatic simultaneous calling to base, allowing interactions by voice commands. Its goal is to enhance effective contacts and even direct them to the support queue, such as:
- Confirmation of medical appointments and exams;
- Update of registration;
- Contact with the right person;
- Presentation of a product and/or service;
- Debt negotiation and much more.
Research: functions as a menu at the end of the call, requesting customer evaluation. It is an effective strategy to analyze the operation’s performance, its main applications are:
- Satisfaction survey for NPS (Net Promoter Score)
- Quality survey regarding a product and/or service provided;
- Internal survey among companies and their employees;
- Indicator reports for feedbacks and much more.
Finally, the dialogues are humanized, with male and female voices, and have various other configuration possibilities. “Automating repetitive tasks is the best strategy for the company, regardless of the sector, because this ensures positive results,” concludes.
