Historically, the adoption of software systems represents a transition from a simple technological tool to pillars of corporate culture. However, when it comes to the renewal of solutions and adaptations due to the discontinuation of any model, either due to necessary updates (according to the evolution of the IT market or for the maintenance of legacy systems), the need to expand access to new tools to keep up with changes in the corporate environment emerges.
In this context, Application Management Services (AMS) emerge as a strategic alternative to optimize processes, reduce costs, and ensure system availability and security with rapid and efficient migration. This tangible timeframe is essential for AMS project planning and for compliance in data-driven decision-making.
According to research from Grand View Research, it is estimated that the AMS market will reach up to $87.60 billion by 2025. This trend proves a democratization of management infrastructure, allowing companies of all sizes to benefit from technological innovations.
However, while offering various benefits, AMS require careful planning and the support of specialists. This demand, impacting thousands of companies worldwide, requires extensive planning due to its technical and financial complexity, as companies must consider the benefits of using new technologies to increase efficiency and competitiveness.
I emphasize, then, that specialized consulting plays a key role in this process, as it accompanies the entire transition to provide a strategic view of the company, identifying improvement opportunities and aligning business objectives.
I share six examples of scenarios in projects that are not successful.
1 – Incomplete Planning and Lack of Vision: Migrations without a comprehensive plan and defined objectives result in poorly defined scope, unrealistic deadlines, insufficient resources, and unexpected costs.
2 – Underestimating Complexity and Required Time: Migration is a complex process that requires time, expertise, and significant resources. Underestimating these factors leads to delays, rework, and frustrations.
3 – Lack of Expertise and Insufficient Training: Migration and AMS require specialized knowledge in technology, business processes, and best practices.
4 – Poor Communication and Lack of Alignment: Lack of clear communication and stakeholder misalignment can generate conflicts and delays.
5 – Inadequate Scope and Excessive Customizations: Including unnecessary scope or performing excessive customizations increases the project’s complexity, time, and cost.
6 – Insufficient Post-Implementation Support: Lack of proper support after migration can lead to issues with system adoption and performance optimization.
How to resolve?
Understanding that migration and application management are critical processes that require precision, experience, and a robust plan is essential, with an approach based on three main pillars: expertise, methodology, and continuous support.
- Expertise: having certified consultants, with extensive experience in migration and AMS projects, brings a deep understanding of best practices and proven ability to solve complex problems.
- Methodology: applying a well-structured migration methodology, from initial assessment to go-live, using cutting-edge tools and recommended practices, ensures that each project is delivered on time and budget, with the expected quality.
- Continuous Support: after implementation, a dedicated support team should continue to monitor system performance, resolve issues, and offer ongoing training to ensure the team can fully leverage the features.
Therefore, a consultancy that applies a well-structured methodology at all stages (from initial assessment to go-live) is essential. A successful approach requires a commitment to quality, strategic alignment, and continuous support, essential factors for success in the digital transformation journey in migration and application management projects.
